Help centre
Seller
Practical help with your account, personal link, orders, payments and distribution.
Need personal help?
Contact RIUS directly
Include an order number or group name when relevant so we can help you faster.
01
Getting started
Join the group, find your link and sign in.
How do I join the group as a seller?
Open the invitation link from the sales administrator or create an account with the group code. Confirm your email and wait for the administrator to approve you. You then receive an email showing you how to access the seller portal.
Where do I find my personal sales link and QR code?
Sign in to My sales. Your personal link is on the overview and under Sales material together with the QR code. Purchases through the link are attributed to you and the group's current sales period.
I cannot access the portal — what should I do?
Use Forgot password on the sign-in page with the email address linked to your account. Check spam if the email is delayed. A seller who has not yet been approved must contact the group's sales administrator first.
02
Orders and payment
When the customer orders and when you assist them.
Should the customer order online or should I add the order?
The simplest option is for the customer to order through your link and choose payment and delivery at checkout. You may add a manual order for a private customer who orders directly from you. Manual orders are delivered only through the group; business customers must order online and pay by card.
When should I collect payment from the customer?
For an online home-delivery order, the customer pays RIUS by card and you do not handle the payment. For a manual order, collect payment and transfer the full amount according to the administrator's instructions. Mark the order after you have paid the group.
03
Delivery and returns
What to distribute and how to help with a return.
Which orders do I need to hand out?
Orders are separated by delivery method in the portal. RIUS sends home deliveries directly to the customer. You only hand out orders included in the group's consolidated delivery after the sales period ends.
What do I do if my customer wants to return or exchange an item?
Ask the customer to give notice within 14 days. They can use the return flow on the website. If the customer paid the group and received the item through the group, the item is handed to you or the sales administrator, who registers and coordinates the return.
These answers are practical guidance. The full terms prevail if anything differs.
Still unsure?