Help centre
Sales administrator
Practical help with opening the shop, inviting sellers, checking payments and closing the period.
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Include an order number or group name when relevant so we can help you faster.
01
Start the sale
From an approved application to an open group shop.
What do I do once the group's application is approved?
You receive an email to activate the account and choose a password. Sign in to My group, check the group details, add payment and delivery details, choose an end date and accept the current group terms. The portal shows anything still required before the shop can open.
Why can the group's shop not open yet?
The shop opens only when the required portal checklist is complete. In particular, check the responsible administrator, group details, Swish recipient, distribution address, sales period and acceptance of the current group terms.
02
Sellers and links
Invite sellers and give them the right way in.
How do I invite sellers?
Open Sellers in My group and share the group code or invitation link. The seller creates an account and confirms their email, and you then approve them. You can find the group shop link, QR code and personal seller links under Sales links.
03
Payment and results
Who collects payment, what to confirm and how settlement works.
Who receives the customer's payment?
For home delivery, the customer pays the full order to RIUS by card. When a private customer chooses group distribution, they Swish the product amount to the group using the order reference. For a manual private order, the seller collects payment and later transfers the full amount to the group. Business customers always order themselves and pay RIUS by card.
When should I confirm a Swish payment?
Confirm only after the money is visible in the group's Swish account and you have matched the order reference, customer name and exact amount. A confirmed payment cannot be changed in the group admin view. Check with the customer first if anything is unclear.
How does settlement work when the period ends?
The portal summarises product sales, the group's 35 percent share, RIUS's share, shipping and card payments already received by RIUS. It shows the net amount and who pays whom. If the group owes RIUS, the payment term is 30 days. Any amount RIUS owes the group appears in the same settlement.
04
Delivery and returns
Consolidated delivery and returns from group customers.
What does the consolidated group delivery cost?
Distribution through the group is free for the customer. The group is charged RIUS's actual consolidated shipping cost, capped at SEK 500 per sales period. RIUS covers the consolidated delivery when confirmed product sales exceed SEK 45,000 including VAT.
How do I handle a return from a customer who paid the group?
The customer may give notice through the RIUS return flow or to the seller. In My group, register the group return, check the goods and refund the customer. The group then consolidates the returns for shipment back to RIUS.
These answers are practical guidance. The full terms prevail if anything differs.
Still unsure?