Customer

Your order confirmation shows whether RIUS or the group is the seller. For home delivery, you pay RIUS by card at checkout. If you are a private customer choosing group distribution, you receive the group's Swish number, exact amount and an order-specific reference. Business customers always pay RIUS by card.

Home-delivery orders are normally processed within 1–2 business days, followed by about 1–4 business days in transit. Group distribution takes place after the group's sales period has ended and payment is confirmed. Your order confirmation shows the selected method.

RIUS's regular Swedish web shop offers free shipping from SEK 695. That threshold does not apply to home delivery from a group shop. Distribution through the group is free for you regardless of order value.

As a consumer, you normally have 14 days from receiving the item to give notice. Use the return flow with your order number and email to receive a timestamped confirmation. If you paid the group, hand the item to the seller or sales administrator; for a RIUS purchase, RIUS sends the return instructions.

For a purchase from RIUS, the RIUS return label costs SEK 60 per return shipment. A home-delivery size exchange costs SEK 100 and applies to the same product, colour and price. Returns and size exchanges through the group's consolidated flow are free for the customer. An approved complaint does not cost you anything.

Contact RIUS as soon as possible and include the order number, affected product and a description of the fault. Clear photos are helpful. RIUS handles complaints even when the purchase was made through a group. RIUS covers necessary costs for an approved complaint.